There is an issue in Synergy, where if the District Course has a special character in the Course Title, it is causing the section to disappear when attempting to add a section to a student.
There are two different ways to work around this issue:
- Focus to the Section screen, and add the students there instead of on the Student screen, as the special characters do not affect this screen.
OR
- Update the District Course Title. Typically we don’t recommend editing courses, because it updates everything historically as well. However, if you are simply swapping a special character with the word it stands for (ex: & / and), you can update the District Course Title to exclude the Special Character. For example, "Trigonometry & Statistics." You will want to remove the "&" sign so it looks like "Trigonometry and Statistics".
To do this, focus to the District Course with the special character – click Menu -> then Edit Course Data ->Update the name -> Save. You will then be able to add your section for the student.
